Managed IT
assessment
assessmentA managed IT assessment that shows where support is falling short.
DATA_CLUSTERS: OPTIMISED
INCIDENT_RESPONSE < 90 SECS
DELIVERY_RATE = EXCEEDED
The support problems a managed IT assessment brings to light
Most reviews begin with a sense that support is slow, costly or hard to judge, and very little evidence either way.
23%
Not sure we're getting value for money
Renewal decisions often rest on gut feel because ticket and SLA data rarely gets reviewed. The UK Government's 2025 cyber skills report found 23% of businesses outsourcing cyber security lack confidence judging provider value for money.
UK Government, Cyber Security Skills in the UK Labour Market 2025. Click Here
3h 18m
Every IT problem costs us hours
Employees lose an average of 3 hours and 18 minutes of productive time per IT incident, according to HappySignals' Global IT Experience Benchmark 2026. Across a year of tickets, that cost rarely appears in a contract review.
HappySignals, Global IT Experience Benchmark 2026. Click Here
14%
Nobody has checked what our supplier can access
A support partner may hold admin rights across your systems, yet that access is rarely reviewed. The Cyber Security Breaches Survey 2025 found only 14% of UK businesses checked the risks posed by their immediate suppliers.
UK Government, Cyber Security Breaches Survey 2025. Click Here
An assessment replaces that guesswork with evidence, starting with what your current support actually delivers.
Introduction
An honest review of your current IT support and where it needs to improve
A managed IT assessment reviews your current support model, response times, ticket trends and infrastructure health, to show clearly where support is working and where it isn't. Cybit delivers this as an honest, evidenced review rather than a sales exercise. Businesses need this when an internal team is stretched too thin, or a current provider isn't delivering, and a decision needs evidence behind it.
Our Delivery Framework
Why Choose Cybit
We would rather show you the gaps honestly than promise a service we can't deliver. Our assessment gives you an evidenced business case for change, whether that change is with us or simply a clearer set of expectations for your current provider. Ask us for an assessment before your next support contract renewal.
Our Process
Assess
Understand where you are today, identify opportunities for improvement and build a clear picture of your technology landscape
Advise
Turn insight into action with expert guidance and recommendations based on your business goals
Deliver
Implement solutions that create measurable impact and lasting value
Support
Our proactive management, ongoing optimisation and expert support keeps your tech performing at its best
Data
What the Analysts Say
Cybit's own customer feedback is the most relevant evidence here: an NPS of +89 across 1,590 customer responses in the twelve months to September 2026, up from +82 the year before. An assessment of your current provider should be measured against numbers like these rather than against a promise.
Cybit customer feedback, September 2025 to September 2026: 1,590 NPS responses from 63 customer organisations.
What's Included
Review of current support model and contract terms
Response and resolution time analysis against stated SLAs
Ticket trend analysis to find recurring root causes
Infrastructure health and risk review
Gap analysis against what good looks like at your size
Evidenced business case for change, usable with any provider
Helpful Information
Frequently Asked Questions
Your current support model, response times, ticket trends and infrastructure health, to show clearly where support is working and where it is not.
It is written not to be. The output is an evidenced business case you can use with your existing provider to reset expectations, or to support a change if that is what the evidence shows.
Before a support contract renewal, or when an internal team is stretched and a decision needs evidence behind it rather than frustration.
Around a week, depending on how readily available your ticket and contract data is.
Compare what the contract promises with what the ticket data shows: response and resolution times, repeat issues and time lost by users. It is a common gap. The UK Government's 2025 cyber skills research found 23% of businesses that outsource lack confidence in judging whether providers offer value for money.
Solutions
Related Solutions We Can Help With
End User Support
Keep your people productive with responsive UK-based support, clear service levels and experienced engineers focused on effective resolution.
Managed Security
Strengthen cyber resilience with integrated monitoring, protection, detection and specialist security expertise.
IT Consultancy
Make confident infrastructure decisions with specialist advice grounded in your business goals, risks and existing environment.
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Let's Make Technology
Work for You
Whether you're scaling up, securing your data, or transforming your digital workspace – Cybit is your partner for strategic IT solutions.
Our Partners
From Insight To Impact
