When AI becomes part of everyday work, its impact extends beyond efficiency. In this clip from our Public Sector AI Insights webinar, we explore how cultural adoption of Microsoft Copilot translates into stronger citizen and customer outcomes.

By integrating Copilot across roles, organisations can refine services, personalise experiences and reduce operational strain. The focus is not only on cost savings but also on cost avoidance through fewer escalations, improved accuracy and greater team capacity. When employees embrace AI in their roles, the return on customer and citizen experience naturally follows.