FREQUENTLY ASKED QUESTIONS
Got a question about Cybit or our services? You’re in the right place.
This page brings together the most common questions we’re asked about who we are, how we work, and the solutions we provide — from secure hybrid cloud and modern workspace environments to advanced data, AI, and cybersecurity.
Whether you’re exploring how Cybit can support your digital transformation or just want to understand the basics of our approach, you’ll find clear, straightforward answers here.
About Cybit
We don’t just resell tools — we Assess, Advise, Deliver and Support. With 30+ years of experience and a world-class NPS score (80+), you can trust us to provide solutions that are proven, secure and designed around your people.
We’ve delivered complex infrastructure solutions for over 30 years, and our ITIL-based service desk provides reliable 24/7 support. With ISO27001 accreditation and global reach, we bring assurance, scale and security to your hybrid cloud journey.
We’ve been protecting businesses for over 30 years, our NPS is world class (80+), and our ITIL-aligned service desk ensures issues are handled swiftly and consistently.
Yes. We are ISO27001 accredited and, through our partnership with Cyberfort, deliver NCSC-assured services. We also help organisations achieve Cyber Essentials, ISO27001 and other compliance frameworks.
We don’t treat it as a bolt-on. Security underpins every service we deliver — across Hybrid Cloud, Modern Workspace and Data & AI. That means your information is protected by default, not just defended later.
Data & AI
We cover analytics, data engineering, BI visualisation, AI/ML and automation. That means everything from Power BI dashboards and Qlik analytics to cloud data warehousing, predictive Machine Learning and AI-powered agents.
Yes. We migrate on-premises data workloads into cloud services like Microsoft Fabric, Azure, Qlik Talend Cloud, Databricks and Snowflake. Our hybrid cloud and cybersecurity expertise ensures the platform is cost-optimised, scalable and secure.
We run a Data & AI Maturity Assessment to identify where you are today, what’s missing, and how to build a roadmap. It’s the safest way to invest wisely in AI and ensure business alignment.
Yes. Our Data Risk Audit identifies risks, governance needs and compliance gaps at the start of a project. This helps you meet regulatory requirements, reduce exposure, and keep information secure.
Both. We’re an Elite Qlik partner and a Microsoft specialist, so we design dashboards that drive insight — but we also build AI agents and automation to augment processes and free up time.
Modern Workspace
It’s about creating a seamless, secure environment where your people can work productively from anywhere, with any device. We combine Microsoft 365, cloud desktops, device lifecycle services and collaboration tools, all delivered with enterprise-grade cybersecurity and data protection.
Microsoft 365 is a core platform, and we hold the highest Microsoft certification competencies as proof of our service excellence. But we also integrate carefully chosen technologies — from secure backup and communications to sustainable device recycling — so you get a complete, future-ready workspace
Yes. Our Joiner-Mover-Leaver lifecycle service covers setup, imaging, secure recycling and repairs. It’s backed by our ITIL-aligned service desk and integrates with our security services to ensure productivity, compliance and control from day one.
We build security into every solution. As an ISO27001 accredited provider, we combine platform security with proven backup and cyber protection — keeping sensitive information safe without slowing down your people.
Yes. We serve customers across the UK and internationally, supporting remote, hybrid and multi-location environments using world-class IT Service Management systems within our service desk.
Cybersecurity
We combine proactive monitoring (24/7 SOC, MXDR), advisory (vCISO, audits, compliance) and rapid incident response. Because security runs across all of our services (Modern Workspace, Hybrid Cloud, Data & AI), you get joined-up protection.
Our Incident Response team provides rapid containment, forensic analysis and recovery — with the option of a retainer so we already know your environment. Recovery is faster because we integrate with our cloud, backup and data platforms.
Both. We help organisations prepare for audits, achieve certifications, and manage risk through AI-powered GRC tools. Our Data Risk Audit also uncovers compliance gaps early so projects start on a solid foundation.
We don’t treat it as a bolt-on. Security underpins every service we deliver — across Hybrid Cloud, Modern Workspace and Data & AI. That means your information is protected by default, not just defended later.
Yes. We are ISO27001 accredited and, through our partnership with Cyberfort, deliver NCSC-assured services. We also help organisations achieve Cyber Essentials, ISO27001 and other compliance frameworks.
Hybrid Cloud
Hybrid Cloud combines the flexibility of Azure and AWS with the integration of on-premises systems. It’s ideal if you want to modernise while still making the most of existing investments. We specialise in migrations, optimisation and ongoing management.
Our FinOps approach typically cuts 20–30% of wasted spend. By continually monitoring environments and recommending right-sizing, governance enforcement, and licence optimisation, we ensure your cloud services run efficiently and cost-effectively.
That’s no problem. We manage servers, storage, networking and firewalls as part of the hybrid model, with 24/7 monitoring, enterprise backup, disaster recovery and ISO27001-aligned security controls.
It provides the flexibility to scale workloads, run advanced analytics and adopt AI securely. Because our services span Modern Workspace, Cybersecurity and Data & AI, we make sure your cloud foundation supports future growth without unnecessary risk or cost.
Yes. Our Backup & Business Continuity service protects data across Azure, AWS, Microsoft 365, Power BI, Entra ID and on-prem systems — tested regularly so you can be confident recovery will work when it matters most.
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