HR Owen
With an influential and demanding clientele, expecting high levels of service and responsiveness, Britain’s leading luxury motor dealer HR Owen recognised a need to support its own team’s flexibility and service values with an IT system to match
An IT solution to meet the highest of expectations
With an influential and demanding clientele, expecting high levels of service and responsiveness, Britain’s leading luxury motor dealer HR Owen recognised a need to support its own team’s flexibility and service values with an IT system to match.
HR Owen wanted to provide its team not only with the flexibility to work seamlessly across all sites, but with the reliability and security of a centralised solution.
Choosing the right partner for growth
Embarking on a lengthy tendering process to identify potential support partners HR Owen selected 5 providers to shortlist and gave them temporary access to their network so they could practically observe the issues they would be dealing with.
“Straight away Cybit identified a couple of problems that we were aware of but hadn’t yet been able to fix. They’d clearly understood both our technical requirements and our business ethos. They knew they’d have to work closely with our other support partners.” Mike Hotard, Group IT Manager, HR Owen.
Working within a set budget, Cybit were able to recommend and then install an infrastructure that leaves HR Owen’s team with the freedom and peace of mind to focus on what it’s best at, without ever worrying about whether the IT infrastructure underpinning the business can cope.
HR Owen wanted to provide its staff with the flexibility to work seamlessly across all sites, but with the reliability and security of a centralised solution. Working within a set budget, Technique was able to recommend and then install an infrastructure that leaves HR Owen’s team with the freedom and peace of mind to focus on what it’s best at, without ever worrying about whether the IT infrastructure underpinning the business can cope.
Reliability, continuity and efficiency across the business
Having installed the new solution using high-end, high-quality equipment designed to support an important period of growth from 250 to more than 600 users across more than 20 sites. Cybit provides ongoing first line IT support where, in most cases, they are able to resolve user issues remotely by connecting directly to the affected computer. When a more involved technical fix is required, perhaps due to a third-party software issue, Cybit’s team takes complete ownership of the problem working it through to resolution with minimum impact on the customer and all in line with pre agreed service levels and fix times.
Today, Cybit is not just responsible for the smooth running of existing equipment, but also in the procurement, unique configuration and roll out of new kit including laptops, desktops, servers and tablets in line with the demands of a business which now boasts annual revenue of over £400 million.
“We need all our partners to share the values of HR Owen and to be able to react with the same urgency and professionalism as our own team when we need it. I know that if I had a critical issue, even outside of normal hours, that I would be able to reach someone at Cybit and that they would do everything possible to fix it.”
“But it’s not just their reactiveness that we value. Cybit know our business and the technology that supports it. If there’s a potential problem, or room for improvement and they have a solution they’ll let us know and proactively work with us to make it happen.” Mike Hotard, Group IT Manager, HR Owen.
