06/06/2025
AI-DRIVEN DECISION MAKING: TRANSFORMING PUBLIC SECTOR OPERATIONS
The use of AI in the public sector is no longer theoretical – it’s happening, it’s real, and it’s moving fast. But what does “AI-driven decision making” actually look like in practice? In this latest discussion, our experts unpack how AI is being used to shift the dial in government operations – not just in pilots or proof-of-concepts, but in live environments that impact real people.
Revisit this webinar in the link below – this webinar doesn’t waste time explaining what AI is. Instead, it dives into how it’s being applied to improve public service delivery and make more informed, real-time decisions. It covers practical examples of where machine learning models are already being embedded into day-to-day workflows – from predictive analytics in healthcare to risk modelling in local government planning.
One of the more compelling points raised is the tension between innovation and accountability. AI can unlock serious gains in efficiency and accuracy, but the public sector has to move more carefully than commercial organisations. There’s a big focus here on maintaining transparency and ensuring human oversight doesn’t get lost in the noise of automation. The conversation around bias, governance, and explainability is handled head-on.
Rather than pitching AI as a silver bullet, our speakers explore its role as part of a broader modernisation strategy. There’s a clear message: this is about augmenting human decision-making, not replacing it. That distinction matters – especially when public trust is on the line.
There are also some smart reflections on the operational side: how to build internal capability, how to manage data effectively, and how to navigate legacy systems. These aren’t always the headline-grabbing topics in AI conversations, but they’re essential if adoption is going to stick.
If you’re working in or with the public sector, and you’re serious about AI beyond the buzzwords, this video is worth your time. It doesn’t spoon-feed – it challenges.
Re-visit this webinar hosted by Rob Hankin, CTO at Cybit and Charlie Main and Josh Smith from Microsoft
ROB HANKIN, CTO AT CYBIT
Rob Hankin (CTO) has 25 years of IT leadership, including a decade in a multi-national manufacturing environment. Over the past 15 years, Rob has worked with leading technologies, vendors, and distributors including Microsoft and AWS. He leads Cybit’s technology partnerships, supporting private and public sector customers across the globe. Rob’s expertise is highly valued by key industry players, where he has served on Partner Advisory Councils and Product Advisory teams. As a trusted advisor, he helps organisations from small enterprises to global industry leaders unlock opportunities through technology.